Shipping and Returns
Last updated October 24, 2026
This policy applies to orders placed with Curated Moments Co. LLC, doing business as Curated Moments Co. In this policy, “Curated Moments” refers to Curated Moments Co. LLC.
Processing and shipping
Ready-made and online custom orders are typically prepared for shipment within 2–3 business days. Business days are Monday through Friday, excluding federal holidays. Carrier transit time begins after the order ships and carrier delivery dates are estimates, not guarantees.
Larger business, event, bulk, and Reveal Collection orders receive an individual production schedule. If we cannot meet a promised shipment date, we will contact you with a revised date. You may accept the revised date or cancel the unshipped order for a full refund.
Available shipping options and charges are shown at checkout. Tracking information is sent by email whenever the carrier provides it.
Where we ship
Standard online checkout is available for shipping within the 48 contiguous United States. Shipping to Alaska, Hawaii, U.S. territories, or other destinations, including international destinations, may be available by prior arrangement. Please contact us before ordering so that we can confirm availability, cost, and delivery requirements.
Pickup and local delivery
Local pickup is not a standard option for online orders. Pickup may be offered for a specific event or when arranged as part of an event, business, or Reveal Collection order. Local delivery is available only when included in an event, business, or Reveal Collection agreement. We will confirm the applicable pickup or delivery details directly with you.
Order changes and cancellations
Email orders@curatedmomentsco.com with your order number as soon as possible if you need to request a change or cancellation.
Ready-made collection orders may be cancelled for a full refund until they have been packed or shipped.
Online custom orders may be cancelled or changed by emailing us within two hours of the order-confirmation time. We use the time your email is received to determine whether the request was submitted within that window. After two hours, production may begin and the order can no longer be cancelled or changed.
Shipping-address changes can be made only before shipment. If a requested address change increases the shipping cost, we will ask you to approve and pay the difference before shipment.
Event, business, bulk, and Reveal Collection orders follow the cancellation and change terms in their individual proposal or agreement.
Returns
Unused ready-made collection products in their original condition may be returned within 14 calendar days of delivery. Contact orders@curatedmomentsco.com before sending anything back so that we can confirm eligibility and provide return instructions. Returns sent without authorization may not be accepted.
The customer is responsible for securely packaging the return and paying return shipping unless Curated Moments Co. made an error or the product arrived damaged or defective. Original shipping charges are not refunded for an eligible ready-made return.
We do not offer direct exchanges. To select a different eligible ready-made product, return the original item under this policy and place a new order.
Final-sale products
Custom photo products, personalized products, photo magnet puzzles, Reveal Collection products, and event, business, or bulk orders are final sale because they are created or prepared for a specific customer. Final-sale status does not limit the remedies available when a product arrives damaged or defective or when Curated Moments Co. sends the wrong item.
Damaged, defective, or incorrect products
Contact orders@curatedmomentsco.com within seven calendar days of delivery. Include your order number, a description of the problem, and clear photographs of the product and its packaging. Please keep the product and packaging until the issue is resolved.
When a product is damaged, defective, or incorrect, Curated Moments Co. may provide a replacement, reprint, or refund at no cost to you. Do not return the product unless we instruct you to do so. If a return is required, we will pay the return-shipping cost.
Minor differences between colors shown on a screen and colors in a finished printed product are not automatically considered defects. Customer-approved cropping, spelling, photographs, and design details are not production errors unless the finished product differs from the approved preview or order details.
Delayed or missing shipments
Contact orders@curatedmomentsco.com if carrier tracking has not updated for seven business days. If tracking shows that a package was delivered but you cannot locate it, first check the delivery location and contact the carrier, then notify us within seven calendar days of the reported delivery. We will help investigate and will provide an appropriate replacement or refund if the shipment is confirmed lost.
Customers are responsible for providing a complete and accurate shipping address. If an order is returned because the customer provided an incorrect or incomplete address, the customer is responsible for the cost to ship it again. Curated Moments Co. will cover the cost when the addressing error was ours.
Refunds
The amount refunded depends on why the refund is approved:
- Cancellation before fulfillment: We refund the entire amount paid, including product charges, shipping, and applicable tax.
- Eligible ready-made return: We refund the returned product price and its applicable tax. Original shipping and customer-paid return shipping are not refunded.
- Damaged, defective, or incorrect item: If a refund is provided instead of a replacement or reprint, we refund the affected item price and its applicable tax. Curated Moments Co. pays any required return shipping.
- Entire order lost or unusable because of damage or our error: We refund the complete order, including original standard shipping and applicable tax.
- Part of an order affected: We refund the affected item or items and their applicable tax. Original shipping is not refunded when the rest of the order was delivered correctly.
- Event, business, bulk, and Reveal Collection orders: Refunds follow the terms in the individual proposal or agreement.
Once an eligible return is received and inspected, we will issue the approved refund to the original payment method. Please allow 5–10 business days after approval for the refund to appear. The exact timing depends on the customer’s bank or payment provider.
Contact
For order changes, cancellations, shipping concerns, returns, or product issues, email orders@curatedmomentsco.com and include your order number.