Payments
Last updated October 24, 2026
This policy applies to payments made to Curated Moments Co. LLC, doing business as Curated Moments Co. In this policy, “Curated Moments” refers to Curated Moments Co. LLC.
Online payments
Standard online shop orders are paid in full at checkout in U.S. dollars. Payment is completed on Square’s secure checkout page using the payment methods Square displays as available. Curated Moments Co. does not receive or store your full card number.
An order is not confirmed and production does not begin until payment succeeds.
Prices, tax, and shipping
Online product prices do not include shipping or applicable sales tax unless specifically stated. Before payment, checkout shows the merchandise subtotal, discounts, shipping, applicable sales tax, and final order total.
If we discover a pricing or calculation error before accepting an order, we may correct it. If payment has already been collected, we will contact you before changing or fulfilling the order. We will not charge an additional amount without your authorization. If the order cannot proceed, we will refund the affected amount.
Same-day event prices include applicable sales tax and are not displayed as online-shop pricing. Event, business, bulk, and Reveal Collection proposals state whether tax, shipping, delivery, setup, or other charges are included.
Receipts and order confirmation
After successful payment, Square sends a payment receipt to the email address provided at checkout. Curated Moments Co. sends a separate order confirmation with the order number, purchased items, totals, shipping information, and any applicable change or cancellation deadline.
The Square receipt confirms payment. The Curated Moments Co. confirmation provides the production and fulfillment details. If you do not receive your order confirmation after checking your spam folder, email orders@curatedmomentsco.com. Customers are responsible for providing an accurate email address at checkout.
Failed, pending, or duplicate payments
A declined or unsuccessful payment does not create a confirmed order. You may retry payment or use another method offered by Square.
If a payment appears pending, wait for confirmation or contact orders@curatedmomentsco.com before submitting another payment. A bank may temporarily display a pending authorization even when payment is unsuccessful. The bank controls when that authorization disappears.
Report a suspected duplicate charge to orders@curatedmomentsco.com. We will investigate and refund any confirmed duplicate payment to the original payment method.
Refund payments
Refund eligibility and the amount refunded follow our Shipping and Returns policy or the terms of an individual event, business, bulk, or Reveal Collection agreement.
Approved refunds are returned to the original payment method. Refunds cannot be redirected to another card, bank account, cash, or another person. Curated Moments Co. processes the refund after approval, but Square and the customer’s bank control when it appears. Please allow 5–10 business days and contact orders@curatedmomentsco.com if the refund has not appeared after that period.
Project payments
Event, business, bulk, and Reveal Collection projects may require a deposit or use a separate payment schedule. The applicable deposit, payment dates, cancellation terms, and refund terms are stated in the individual proposal or agreement.
Contact
For questions about an online payment, receipt, duplicate charge, or refund, email orders@curatedmomentsco.com and include your order number.